AI Customer Support Assistant
A RAG-powered assistant that deflected 62% of support tickets and cut average response time from hours to seconds.
62%
Tickets deflected
< 5s
Avg. response time
+18pts
CSAT improvement
$240k/yr
Support cost saved
The Challenge
The client’s support team was overwhelmed by repetitive questions answered in their documentation. Response times stretched to 6+ hours, CSAT was slipping, and scaling meant hiring more agents the business could not afford.
Our Solution
- Built a retrieval-augmented generation (RAG) pipeline over the client’s docs, tickets, and knowledge base using pgvector.
- Deployed an OpenAI-powered assistant with streaming responses, citations, and confident fallback to human agents.
- Added a feedback loop and analytics dashboard to continuously improve answer quality.
- Integrated directly into the existing helpdesk and in-app chat widget.
“Within a month the assistant was handling the majority of our inbound questions. Our team finally focuses on the hard problems.”
Head of Customer Success — B2B SaaS Platform
Client
A B2B SaaS Platform
Industry
SaaS
Service
AI Solutions
Technologies
More case studies
Automated QA Testing Framework
A Playwright-based automation framework that took regression from 3 days of manual testing to under 2 hours in CI.
SaaS StartupsDedicated Development Team for a SaaS Startup
A dedicated cross-functional team that took an MVP to a funded, production product in five months.
Let's build, test, and scale your next product
Book a free consultation and get a tailored plan for your AI, QA, or engineering needs — no commitment required.